Refund policy

There is a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Original postage costs will not be refunded. Return postage costs are at the expense of the buyer unless stated otherwise.

To start a return, please send an email to: info@silverandfern.co.uk. 

If your return is accepted, you will be told where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact me for any return questions at info@silverandfern.co.uk.

Wrong size
If you order the wrong size ring, I can resize it (to a smaller size) from £10. Unfortunately, not all rings can be resized, such as those with set stones or a wrap around design. Please get in contact for a resizing quote.

Damages and issues
Please inspect your order upon delivery and contact S&F immediately (within 7 days) if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. 

All items are covered for 90 days from the purchase date for any inadvertent faults - anything after this time frame is at the expense of the customer. Any damages caused by the customer are to be at the customer's expense.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom/bespoke orders or made-to-order products. Unfortunately, returns cannot be accepted on sale items or gift cards.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the shipping fee, within 10 business days. Some items will incur a restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since I’ve approved your return, please contact me at info@silverandfern.co.uk.