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All the fun legal stuff you need to know

All of my store policies are detailed below, please make sure you read them and be sure to contact me with any questions or queries!

 

Shipping Policy

How your item is posted

All of my jewellery is posted via Royal Mail. The majority of items are posted using Royal Mail Special Delivery Guaranteed by 1pm service as it insures high value items of jewellery - you will know that your item(s) will be posted using this service if your delivery fee is £6. The other serivce I use is Royal Mail 1st Class Signed For which I use for lower value items, which are easier for me to replicate in the eventuality of loss or damage by the delivery service. 

I can ship worldwide so please contact me if you cannot checkout to your country of residence. I like to make sure that the items are not prohibited in the country before you purchase (e.g. some countries are strict with certain gemstones/pearls being imported).

 

Returns Policy

Please contact the store via email for advice before returning. 

info@silverandfern.co.uk

For any undamaged product, please return it with its included accessories and packaging along with a note stating the order number, date of purchase, and your contact details, within 14 days of the date you receive the product, and I will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: all custom/commission items unless they are faulty. Proof of faults to be sent to info@silverandfern.co.uk

 

When I receive a valid warranty claim for a product purchased from Silver & Fern, I will either repair the relevant defect or replace the product. If I am unable to repair or replace the product within a reasonable time, the customer will be entitled to a full or partial refund upon the prompt return of the product to myself. I will pay for the shipment of the repaired or replaced products to the customer and the customer will be responsible for the return shipment of the product to me.

 

Privacy Policy

Your information is always secure​

INFORMATION WE COLLECT & WHY

When you conduct a transaction on my website, as part of the process, I collect personal information you give me such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

I collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5. To comply with any applicable laws and regulations.

 

HOW PERSONAL INFORMATION IS STORED
My business is hosted on the Wix.com platform. Wix.com provides the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by my business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.

PRIVACY POLICY UPDATES
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information I have about you, you are invited to contact me at info@silverandfern.co.uk

 

Terms and Conditions

All the boring stuff

This website is owned and operated by WIX. These Terms set forth the terms and conditions under which you may use my website and services as offered by me. This website offers visitors a range of handmade fine silver, sterling silver and up-cycled items of jewellery including but not limited to; rings, earrings, pendants, necklaces, bracelets and homeware. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use my website and/or receive my services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process: (iii) if in the eventuality that you require any revisions to the design of the item, an additional fee will be charged to make changes.

The prices I charge for using my services / for my products are listed on the website. I reserve the right to change my prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


I may, without prior notice, change the services; stop providing the services or any features of the services I offer; or create limits for the services. I may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

INTELLECTUAL PROPERTY
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Poppy Holmes. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

USER ACCOUNTS
I may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in my sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold the owner of Silver & Fern harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

TERMS
I reserve the right to modify these terms from time to time at my sole discretion. Therefore, you should review these page periodically. When I change the Terms in a material manner, I we will notify you that material changes have been made to the Terms. Your continued use of the Website or my service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

EMAILS AND CONTENT
You agree to receive from time to time promotional messages and materials from myself, by mail, email or any other contact form you may provide me with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please notify me at any time.